Frequently Asked Questions
Shipping & Returns | Bria La Rue
Shipping Information
• Standard shipping is free on all orders, domestic and international.
• Orders are shipped with tracking and insurance. You will receive a shipping confirmation email once your order is on its way.
• Processing Times:
• Ready-to-Wear: 1–2 weeks
• Custom Ready-to-Wear: 2–4 weeks
• Evening Gowns: 8–12 weeks
• Wedding Gowns: 30–40 weeks
• Shipping Times: Standard shipping takes 4–7 business days once the item is completed.
• Shipping delays may occur due to external factors (e.g., weather, customs, COVID-19). Bria La Rue is not responsible for lost, stolen, or delayed shipments after dispatch.
International Shipping
We ship globally at no additional shipping cost. Please note:
• You are responsible for any customs duties, VAT, or import taxes charged by your country.
• We cannot guarantee international delivery times due to customs clearance delays.
Returns & Exchanges
Because every item is handmade-to-order, we are unable to offer cash refunds except in the rare case of a manufacturing defect.
Return Policy:
• All sales are final unless there is a verified manufacturing error.
• Returns not related to defects will incur a 50% restocking fee and will be issued as store credit only.
• Items must be returned unworn, unwashed, and in original condition within 7 days of delivery to be eligible.
• If you receive a damaged or incorrect item, please contact us at oursewjourney@gmail.com within 7 days with photos and a description of the issue.
Refunds for Deposits & Custom Orders:
• Deposits are non-refundable and secure materials and production slots.
• If production has begun, full payment may still be due regardless of cancellation.
Urgent Orders
If your event requires an earlier delivery, please email us at [insert email] before placing your order. We offer expedited production and shipping for an additional fee.
Frequently Asked Questions
Who is the designer behind Bria La Rue?
Bri, founder and creative director of Bria La Rue, is a fashion designer with over 10 years of experience in garment construction, pattern drafting, fashion illustration, and creative direction. Her work has appeared in fashion shows, editorials, and red carpet events.
Do you offer custom consultations?
Yes. Bria La Rue offers virtual consultations via Zoom to bring your vision to life. During the consultation, you’ll discuss your ideas, receive a custom sketch, and go over fabrics, measurements, and the production timeline.
There is a $100 nonrefundable consultation fee, which goes toward your final balance if you proceed with a custom garment.
Are you available for travel?
Yes. Brisha is a traveling designer and will fly out to your location for select custom gown projects. This service is perfect for clients needing in-person fittings, high-touch service, or full custom work.
The cost of travel, including flight and accommodations, is included in your custom gown price.
Full payment is required before travel arrangements are confirmed.
Do you offer alterations?
Yes, alterations are offered for Bria La Rue garments and are billed separately based on complexity. You can discuss alteration needs during your consultation.
How long does it take to make a custom piece?
Custom pieces typically take 2–8 weeks. Expedited service is available for an additional fee and can shorten production time to as little as 4 weeks, depending on the project.
Do you sell your patterns?
Yes! Bria La Rue sells original, hand-drafted and digitally made patterns, available individually or in bundled packages with added tools and tutorials.
Do you teach sewing?
Yes. A self-paced sewing course is available to help you learn the fundamentals of garment construction, working with patterns, and professional finishes.
Do you offer fashion illustration?
Yes. Brisha provides custom fashion illustrations as part of her design process or as a stand-alone art service. Each sketch is hand-drawn and uniquely crafted for your look.
What is the Sample Sale?
The Sample Sale is a limited-time event featuring exclusive, one-of-a-kind garments at discounted prices before the launch of the Spring 2026 Collection. These items are ready to ship and will not be restocked.
Are Sample Sale items returnable?
No. All Sample Sale items are final sale and sold as-is. Please use the size chart or email with questions before placing your order.
What is your return policy for regular items?
Returns are accepted on non-sample items within 7 days of delivery. Items must be unworn, unwashed, and include all original tags. Some pieces are subject to a $75 restocking fee, which will be listed in the item description.
What if another store offers a better return policy?
Bria La Rue offers exclusive, limited-run, and made-to-order pieces. Our policy reflects the time, labor, and materials that go into each garment and ensures our quality standard is upheld.
Where are your items shipped from?
All garments are shipped from Los Angeles, California. Ready-to-ship orders are processed in 3–7 business days. Custom order timelines vary and will be discussed during consultation.
Do you ship internationally?
Yes! Bria La Rue ships worldwide. Shipping rates and estimated delivery times will be calculated at checkout.